Leading Authority is a Services Seta Accredited Training Provider with accreditation number: 12414

SKILLS PROGRAM:

  • 252044 Apply the principles of knowledge management

 -Level 5

 -6 credits

  • 252037 Build teams to achieve goals and objectives

-Level 5

-6 credits

  • 252020 Create and manage an environment that promotes innovation

-Level 5

-6 credits

  • 252032 Develop, implement and evaluate an operational plan

-Level 5

-8 credits

  • 252027 Devise and apply strategies to establish and maintain workplace relationships

-Level 5

-6 credits

  • 252021 Formulate recommendations for a change process

-Level 5

-8 credits

  • 252029 Lead people development and talent management

-Level 5

-8 credits

  • 252043 Manage a diverse work force to add value

-Level 5

-6 credits

  • 252034 Monitor and evaluate team members against performance standards

-Level 5

-8 credits

  • 252025 Monitor, assess and manage risk

-Level 5

-8 credits

  • 252035 Select and coach first line managers

-Level 5

-8 credits

FUNDAMENTALS UNIT STANDARDS:

  • 120300 Analyse leadership and related theories in a work context

-Level 5

-8 credits

  • 252026 Apply a systems approach to decision making

-Level 5

-6 credits

  • 252036 Apply mathematical analysis to economic and financial information.

-Level 5

-6 credits

  • 252042 Apply the principles of ethics to improve organisational culture

-Level 5

-5 credits

  • 252022 Develop, implement and evaluate a project plan

-Level 5

-8 credits

  • 252040 Manage the finances of a unit

-Level 5

-8 credits

  • 12433 Use communication techniques effectively

-Level 5

-8 credits

CUSTOMER MANAGEMENT:

  • 10045 Identify product features, advantages and benefits to the customer

-Level 5

-10 credits

  • 10047 Close a deal with a customer

-Level 5

-5 credits

  • 10070 Develop and implement marketing plan in line with marketing strategy

-Level 5

-20 credits

  • 10048 Identify brand mix elements

-Level 5

-6 credits

  • 10052 Monitor handling of customers by frontline customer service

-Level 5

-8 credits

  • 10053 Manage customer requirements and needs and implement action plans

-Level 5

-8 credits

  • 10054 Identify and manage areas of customer service impact

-Level 5

-6 credits

  • 10066 Establish customer needs and relationships

-Level 5

-16 credits

  • 10067 Develop customer needs and relationships

-Level 5

-16 credits

  • 15214 Recognize areas in need of change make recommendations and implement change in the team, department or division

-Level 5

-3 credits

  • 15219 Develop and implement a strategy and action plans for a team, department or division

-Level 5

-4 credits

GENERIC MANAGEMENT:

  • 252030 Analyse compliance to legal requirements and recommend corrective actions

-Level 5

-4 credits

  • 252041 Promote a learning culture in an organisation

-Level 5

-5 credits

  • 114212 Explain the impact of organisational wellness on a business environment and indicate a strategy for a business unit

-Level 4

-3 credits

  • 12140 Recruit and select candidates to fill defined positions

-Level 5

-9 credits

  • 12761 Demonstrate an understanding of macroeconomic principles as they apply to the South African business environment

-Level 4

-8 credits

  • 252024 Evaluate current practices against best practice

-Level 5

-4 credits

  • 252033 Demonstrate ways of dealing with the effects of dreaded diseases and in particular HIV/AIDS

-Level 5

-8 credits

  • 252039 Develop a plan to combat corruption

-Level 5

-5 credits

  • 10048 Identify brand mix elements

-Level 5

-8 credits

  • 114226 Interpret and manage conflicts within the workplace

-Level 5

-8 credits

  • 252031 Apply the principles and concepts of emotional intelligence to the management of self and others

-Level 5

-4 credits

  • 117853 Conduct negotiations to deal with conflict situations

-Level 5

-8 credits

  • 15230 Monitor team members and measure effectiveness of performance

-Level 5

-4 credits

  • 264408 Manage and improve communication processes in a function

-Level 6

-3 credits

  • 15224 Empower team members through recognizing strengths, encouraging participation in decision making and delegating tasks

-Level 5

-4 credits

  • 15214 Recognize areas in need of change make recommendations and implement change in the team, department or division

-Level 5

-3 credits

  • 15219 Develop and implement a strategy and action plans for a team, department or division

-Level 5

-4 credits

  • 15236 Apply financial analysis

-Level 5

-4 credits